PAYMENT MODE
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We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, we offer secure payments through Google Pay and other UPI’sl for a seamless checkout experience.
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If the COD option is not showing, this facility is unavailable for your postal code. You can pay by debit card, credit card, or net banking or get the products delivered to an alternate address (where COD is available).
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For prepaid orders, if our courier partners are unable to deliver the product and send it back to us, we will initiate reshipping for the product
SHIPPING AND TRACKING
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We strive to process and ship orders within 1-3 business days. Shipping times may vary based on location and the method selected during checkout. Once shipped, orders in India are typically delivered in 7-8 business days in metros and 10-12 business days for the rest of India. Delivery time may vary depending on the shipping address and other factors (public holidays, extreme weather conditions, etc.).
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Once your order is shipped, we will provide a tracking number via email. You can use this tracking number to monitor the status and location of your package. If you have any concerns about your order, feel free to contact us at thirdstory@trak.in
EXCHANGE POLICY
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We want you to love your Thirdstory purchase! If for any reason you are not satisfied, we accept returns and exchanges within 7 days of delivery. Please visit our Exchange Policy for more details on how to initiate an exchange
- Exchanges are only applicable if a wrong size has been ordered, on the same product within 7 days from the date of receiving the product. The shipping cost has to be borne by the customer.
- Exchange will be provided only in cases where the product is damaged when received.
- As we do not have our delivery service we rely on delivery partners like BlueDart, Delivery, DTDC, etc
- In the interests of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed, or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team.
- If there is a manufacturing issue, or if you have any other query regarding this, you can contact us at the number or email us at thirdstory@trak.in
MISCELLANEOUS
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The world is for people who never give up and we belong to them! We never gave up and it’s our story, our Third Story! brand's commitment to delivering high-quality, exceptional clothing that stands out and resonates with our customers.
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To find the perfect size, refer to our Size Chart available on each product page. It provides detailed measurements to help you choose the right fit for your body type.
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Ordering fromThirdstory is easy! Simply browse our website, select the items you love, choose your preferred size, and click "Add to Cart." Once you're ready, proceed to checkout, provide the necessary details, and complete the payment to place your order
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